Responsible Gaming at fm999

Our Commitment to Safe Play

fm999 treats responsible gaming as a core part of how we run the platform, not an afterthought tucked in the footer. Gambling is entertainment. When it stops feeling that way, something has gone wrong, and we want to help you catch that early.

This page explains every tool, process, and external resource available to fm999 players in Bangladesh. Read it once, then bookmark it. If you ever feel uncertain about your play, come back here first.

Age Verification – 18+ Only

fm999 accepts players aged 18 and above only. This is non-negotiable. During KYC (Know Your Customer) verification, we ask for one of the following documents before we process your first withdrawal:

• National ID Card (NID)
• Passport
• Driving Licence

Our compliance team reviews documents within 24 hours. If we have reasonable grounds to believe an account belongs to a minor, we will freeze the account immediately, hold any balance, and refuse withdrawals until identity is confirmed. Any winnings earned by a player found to be under 18 will be voided.

Signs That Play Is Becoming a Problem

Problem gambling rarely arrives all at once. These are the patterns that show up early. Recognising them in yourself is the first step.

• Spending more money than you planned, session after session.
• Chasing losses — depositing again immediately after a losing session to "win it back."
• Lying to family about how much time or money you spend on gambling.
• Gambling with money meant for rent, food, or bills.
• Feeling restless or irritable when you try to cut down.
• Gambling as a way to escape stress, anxiety, or bad news.
• Borrowing money specifically to gamble.

If two or more of these describe your recent behaviour, please read the self-exclusion section below and contact our support team.

Self-Assessment Questions

Answer honestly. No one else sees your answers.

1. Have you ever deposited more than you could afford to lose in a single week?
2. Do you think about gambling when you are at work, in class, or trying to sleep?
3. Have you argued with someone close to you about your gambling in the last month?
4. Have you tried to stop or cut down and found it difficult?
5. Do you feel a need to increase your bet sizes to get the same excitement?

If you answered yes to any of these, we strongly encourage you to set a deposit limit or request a cooling-off period using the account tools described below.

Account Controls You Can Set Right Now

Log in to your fm999 account, go to Settings → Responsible Gaming, and you will find the following controls. All changes take effect immediately for restrictions, and after a 24-hour delay for any increase in limits (this delay is intentional).

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. The minimum deposit at fm999 is ৳150. You can set your personal cap anywhere above that. Reductions apply immediately; increases require 24 hours to activate.

Session Time Limits

Set a maximum session length. When time runs out, you will be logged out automatically. You can set sessions from 15 minutes up to 8 hours.

Loss Limits

Cap how much you can lose in a day, week, or month. Once the limit is reached, your account is blocked from play for that period, regardless of your balance.

Reality Check Reminders

Enable pop-up reminders every 30, 60, or 90 minutes while you play. The reminder shows your session duration and net result so far.

Cooling-Off Period

Take a break of 1 day, 7 days, 30 days, or 90 days. During a cooling-off period, your account remains active but you cannot deposit or place bets. You can still withdraw any remaining balance.

How to Request Self-Exclusion

Self-exclusion is a stronger measure than a cooling-off period. It closes your account for a minimum of 6 months and can be set for up to 5 years. During self-exclusion:

• You cannot log in or create a new account with the same details.
• Your account receives no promotional emails or SMS from fm999.
• Any remaining balance is held and returned to you via your registered payment method (bKash, Nagad, Rocket, or Bank Transfer) within 7 business days.

To Apply for Self-Exclusion

1. Email [email protected] with the subject line: Self-Exclusion Request.
2. Include your registered mobile number and the duration you are requesting (6 months, 1 year, 2 years, or 5 years).
3. Our team confirms the exclusion within 24 hours and sends a written confirmation email.

At the end of the exclusion period, your account does not reactivate automatically. You must contact support and pass a brief review before access is restored.

Deposit & Time Limit Reference

Protecting Minors

fm999 uses document verification at the KYC stage to confirm age. We also carry out random age-verification checks on accounts that show unusual behaviour patterns. We do not advertise on platforms where the majority of the audience is under 18.

If you are a parent who believes a minor has accessed fm999 through your account, please contact us immediately at [email protected]. We will freeze the account, review activity, and cooperate fully with any formal investigation.

Where to Get Help

If you are struggling, speaking to someone trained in problem gambling is more effective than trying to manage it alone. The following organisations provide free, confidential support.

fm999 support agents are available 24/7 via Live Chat inside the app or on the website. For sensitive matters, email is often more comfortable. We treat all responsible-gaming requests with strict confidentiality — your account team does not share this information with any other department.

Questions About Our Policies