This Privacy Policy explains how fm999 collects, uses, stores, and protects personal information when you use our platform at fm999.ws. Reading this page takes about five minutes and will give you a clear picture of your rights as a player in Bangladesh.
1. Who We Are
fm999 operates the online gaming platform accessible at https://fm999.ws. When you create an account, place a bet, or contact our support team, you share information with us. This policy tells you exactly what happens to that information.
For any privacy-related questions, write to us at [email protected]. Our support team operates 24/7 and responds to privacy requests within 48 hours on business days.
2. What Information We Collect
We collect only what we genuinely need to run a secure, compliant gaming service. The table below breaks this down clearly.
| Category | Specific Data | Why We Need It |
|---|---|---|
| Registration details | Full name, date of birth, email address, mobile number | To create and verify your fm999 account |
| Identity documents | National ID Card (NID), Passport, or Driving Licence | KYC compliance — required before your first withdrawal |
| Payment information | bKash/Nagad/Rocket mobile number, Bank account number | To process deposits and withdrawals in ৳ BDT |
| Transaction records | Deposit amounts, withdrawal history, bonus activity, bet history | Account integrity, bonus eligibility, dispute resolution |
| Device and usage data | IP address, browser type, device OS, session timestamps | Fraud detection, platform security, app compatibility |
| Communications | Chat logs, emails, support ticket content | Resolving your issues and improving service quality |
We do not collect your bKash PIN, banking password, or any authentication codes. Never share those with anyone, including our support staff.
3. How fm999 Uses Your Information
Your data has specific, limited purposes. We do not sell player data to advertisers or third-party data brokers. Here is every reason we use your information:
- Account management – creating, verifying, and maintaining your fm999 account.
- Payment processing – sending and receiving funds via bKash, Nagad, Rocket, and Bank Transfer; withdrawals clear in approximately 11 minutes once KYC is approved.
- Bonus and VIP tracking – calculating your welcome bonus, reload offers, daily cashback (0.5% at Copper tier), and referral rewards.
- Responsible gaming – monitoring play patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limits where requested.
- Legal and regulatory compliance – meeting anti-money-laundering (AML) obligations, record-keeping requirements, and responding to lawful authority requests.
- Service communications – sending you transaction receipts, security alerts, and support responses. We do not send unsolicited promotional emails without your consent.
- Platform improvement – using aggregated, anonymised analytics to improve game loading speeds, payment flows, and the fm999 app experience.
4. When We Share Your Data
fm999 does not sell your personal information. We share data only in these specific circumstances:
Payment processors
To complete deposits and withdrawals, your mobile number or bank details are passed to the relevant payment gateway (bKash, Nagad, Rocket, or your bank). These processors operate under their own privacy and security standards.
Game providers
Your account identifier (not your personal details) is shared with game providers such as JILI, Spribe, Red Tiger, Playtech, KA Gaming, FA Chai, and Sexy Gaming to load games and validate bet results. No provider receives your NID or financial data.
Legal authorities
If we receive a lawful request from a government body or law enforcement agency, we may be required to disclose account information. We will notify you if permitted by law.
Service partners
We use third-party tools for fraud detection, server hosting, and customer chat. These partners are contractually bound to process your data only for the specific task we hire them for — nothing else.
5. Cookies and Tracking
fm999.ws uses cookies and similar technologies. Here is what each type does:
- Essential cookies – keep you logged in and remember your session preferences. These cannot be turned off.
- Analytics cookies – track page visits and feature usage in anonymised form, so we know which parts of the platform need improvement.
- Performance cookies – help the site load faster by caching common assets like game thumbnails and scripts.
You can clear or block cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. The fm999 app (Android, version 3.5.5) uses local storage rather than browser cookies for session management.
6. How Long We Keep Your Records
We keep different types of data for different lengths of time, based on legal and operational needs:
| Record type | Retention period | Reason |
|---|---|---|
| Account and identity documents | 5 years after account closure | AML and regulatory requirements |
| Transaction history | 5 years | Dispute resolution, audit trails |
| Support chat logs | 2 years | Quality assurance and complaint handling |
| Device and session logs | 13 months | Fraud investigation |
| Marketing consent records | Until you withdraw consent | Demonstrating lawful basis for communications |
Once a retention period ends, we delete or permanently anonymise the data. You cannot recover a deleted account's history after this point.
7. Your Rights as a Player
You have clear rights over the information fm999 holds about you. To exercise any of the following, email [email protected] with the subject line "Privacy Request" and your registered email address.
- Access – request a copy of all personal data we hold about your fm999 account.
- Correction – ask us to fix inaccurate details (such as a misspelled name or outdated mobile number).
- Deletion – request that we delete your account and associated personal data, subject to legal retention requirements.
- Restriction – ask us to pause processing while you contest data accuracy.
- Portability – receive your data in a machine-readable format so you can transfer it elsewhere.
- Withdraw consent – unsubscribe from marketing emails at any time by clicking the unsubscribe link or emailing us.
We respond to privacy requests within 30 days. Complex requests may take up to 90 days; we will notify you if that is the case.
8. Security Measures
fm999 uses SSL/TLS encryption for all data transmitted between your device and our servers. Account passwords are stored using industry-standard hashing; our staff cannot read your password. Financial transactions are routed through encrypted payment gateways.
We perform regular security audits and penetration tests. If a data breach occurs that is likely to affect your rights, we will notify you within 72 hours of becoming aware of it, along with the steps we have taken to contain it.
Use a unique, strong password for fm999. Enable any available two-factor authentication. Never share your password or OTP codes with anyone — fm999 staff will never ask for them.
9. Players Under 18
fm999 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. During registration, we verify your date of birth. If we discover that a minor has created an account, we close it immediately, return any deposits made, and permanently delete the associated personal data.
If you believe a minor has registered on fm999, contact us at [email protected] immediately.
10. Changes to This Policy
We may update this Privacy Policy when our practices change or when regulatory requirements are updated. When we make significant changes, we will post a notice on the fm999 platform and update the "Last updated" date at the top of this page. Continuing to use fm999 after a policy update means you accept the revised terms.
We recommend checking this page occasionally, especially if you have concerns about how your data is used.
11. Contact fm999
If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, reach out through any of these channels:
- Email: [email protected]
- Live Chat: available 24/7 from any page on fm999.ws
- Subject line for privacy requests: "Privacy Request – [Your Registered Email]"
We treat privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.